Customer Service

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Customer Service

Customer Service

Processing Orders
Changes and Cancellations to Orders
Pre-Ordered Items
Types of Payment
Security Policy
Where We Ship To
Sales Tax and Import Duties
Refused Shipment
Returns and Exchanges
Amount of Refund
Steps to Return an Item

Customers will receive an email conformation once an order is placed. If a customer’s order is updated or their order status changes, the customer will be sent an email notification advising the customer of the updates or changes. Once an order has been shipped, the customer will receive a confirmation email with their UPS tracking number.

Processing Orders: Orders are processed Monday through Friday excluding all major holidays. Allow 3 business days for order processing.
Changes and Cancellations to Orders: If a customer wishes to cancel or modify an order once it has been placed , please send an email immediately to customerservice@shoppetrozillia.com and we will do our best to accommodate your request. Once the order has been processed and shipped the purchase cannot be cancelled or modified.
Pre-Ordered Items: If you select an item that is not currently available, there may be a message indicating that you have the option to pre-order and purchase the item. If pre-order is available, the product description will state an approximate date of delivery for pre-ordered items. The actual date of delivery will not be guaranteed at the time of purchase.
Types of Payment: We accept, American Express, Visa, Mastercard and PayPal.
Security Policy: All order information sent to sales@shoppetrozillia.com is encrypted. The information requested from the customer during the checkout process is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. After a customer completes a transaction on our website, their credit card information will not be stored on our servers.
Where We Ship To: We ship to all 50 states, and the District of Columbia, however we do not ship to P. O. boxes. We also ship internationally.
Sales Tax and Import Duties: We will only apply sales tax to purchases made by customers requesting shipment to a California address. Sales taxes will be calculated based on California code. If you are shopping outside of the United States, additional import duties, taxes and customs clearance charges may apply.
Refused Shipment: Petro Zillia will not be responsible for any fees charged by customs or other tax authorities. If a customer refuses any shipments from Petro Zillia, the customer will remain responsible for all of the original shipping and handling charges, duties, taxes and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to Petro Zillia (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund.
Returns and Exchanges: We accept returns (except for items marked as "Sale" and/or "Special Price") postmarked within 14 business days from the day the merchandise is received by customer (“return period”). The merchandise must be returned or exchanged in the exact, new and re-sellable condition in which it was shipped in order to receive a refund. Returns that are requested or received after the 14 day return period will NOT be accepted. We will refund the customers after we have received the item and evaluate the merchandise.
Amount of Refund: If a customer returns an item, the customer will remain responsible for all of the original shipping and handling charges, duties and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to Petro Zillia (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund. However, please note that shipping charges for returns or exchanges will be credited IF there is a physical defect in the merchandise discovered upon receipt. Refunds may take up to 7 business days from the day we receive the merchandise to be processed.
Steps to Return an Item: Customers will need to email customer service at customerservice@shoppetrozillia.com for all return inquiries. Please include your order number, date of purchase and reason for return. All requests will be considered and responded to within 3 business days of receipt. If the item is deemed acceptable for return, we will immediately email the customer a return authorization form that must be included with the item, along with a copy of the receipt. All returns need to be shipped to:
Petro Zillia 2633 Lincoln Blvd. #505 Santa Monica, CA 90405